Terms of Use
SONIC Natural Farming Pty Ltd
ABN 41 655 759 863
Last updated: 20 October 2026
These Terms and Conditions explain how SONIC Natural Farming Pty Ltd (SONIC) manages product enquiries, quotations, orders and deliveries, together with the conditions applying to use of our website.
1. Quotations and Orders
SONIC supplies products through a quotation-based ordering process.
Customers may submit a quote request through our website or contact us directly. Submitting an enquiry or quote request does not constitute a confirmed order.
SONIC will provide a quotation by email outlining the products, prices and applicable packaging and delivery charges.
Quotations are valid for 30 days unless otherwise stated and are subject to product availability.
An order is confirmed when SONIC accepts the customer’s order following the quotation. Any changes must be agreed between SONIC and the customer.
2. Pricing and GST
Product prices are provided in individual quotations.
Packaging and delivery charges are quoted separately and are not included in the product price unless expressly stated.
Applicable GST will be identified in the quotation.
Any changes to a confirmed quotation or order, including changes affecting pricing, must be agreed before proceeding.
3. Payment
Payment is made by direct bank deposit using the details provided by SONIC.
Unless otherwise agreed in writing, full payment is required before products are dispatched.
Orders will not be shipped until payment has been received and cleared.
If payment is not received within the timeframe specified in the quotation or invoice, SONIC may contact the customer to confirm whether they wish to proceed.
4. Packaging and Delivery
Packaging and delivery are arranged according to the customer’s order, delivery location and the nature of the products supplied.
Applicable charges will be provided as part of the quotation process.
Estimated delivery timeframes may vary depending on product availability, freight services, destination and circumstances outside SONIC’s reasonable control.
Customers are responsible for providing accurate delivery details and notifying SONIC of any relevant delivery requirements.
5. Product Storage and Use
SONIC products must be stored, handled and used in accordance with the instructions and recommendations supplied with the products.
Agricultural conditions vary between properties, including soil, climate, crops, livestock and management practices. Customers should assess product suitability for their particular circumstances and seek appropriate advice where necessary.
SONIC is not responsible for problems caused by incorrect storage, misuse, unauthorised alteration or failure to follow supplied instructions, to the extent permitted by law.
Nothing in this section limits any rights or remedies that cannot lawfully be excluded.
Damaged, Incorrect or Faulty Goods
Customers are encouraged to inspect products promptly upon delivery and contact SONIC as soon as reasonably possible if an order is damaged, incomplete, incorrect or faulty.
Please provide the order details and, where practical, photographs or a description of the issue so we can investigate.
Where applicable, SONIC will provide a remedy in accordance with Australian Consumer Law.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
6. Damaged, Incorrect or Faulty Goods
Customers are encouraged to inspect products promptly upon delivery and contact SONIC as soon as reasonably possible if an order is damaged, incomplete, incorrect or faulty.
Please provide the order details and, where practical, photographs or a description of the issue so we can investigate.
Where applicable, SONIC will provide a remedy in accordance with Australian Consumer Law.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
7. Cancellations and Changes
Customers should contact SONIC as soon as possible if they wish to change or cancel a confirmed order.
Where an order has not yet been prepared or dispatched, SONIC will advise whether the requested change or cancellation can be accommodated.
For specially sourced, customised or prepared goods, reasonable costs already incurred may be payable where permitted by law and agreed under the applicable order arrangements.
This section does not affect any statutory right to cancel an order or obtain a remedy.
8. Intellectual Property and Proprietary Information
All intellectual property owned or developed by SONIC Natural Farming Pty Ltd, including its branding, website content, training materials, proprietary starter cultures, formulations, production methods, technical documentation and confidential know-how, remains the property of SONIC Natural Farming Pty Ltd.
Access to SONIC’s website, product information, quotations or other materials does not transfer ownership of any intellectual property or grant permission to reproduce or commercially exploit SONIC’s proprietary information.
Except where expressly authorised in writing or permitted by law, SONIC’s protected materials and confidential proprietary information must not be copied, disclosed, distributed or used to reproduce SONIC’s products or production systems, or to develop competing products, formulations or manufacturing processes.
Customers may use purchased SONIC products for their intended purposes. Any rights relating to DIY biofertiliser production, training, manufacturing or resale are governed by the applicable separate written agreement.
SONIC may require a signed confidentiality and permitted-use agreement before disclosing non-public technical or commercially sensitive information.
9. DIY Production Systems and Training
SONIC’s DIY biofertiliser production systems, training and proprietary starter cultures are subject to additional conditions provided separately.
Purchase of products or ingredients alone does not authorise the reproduction, disclosure or commercial exploitation of SONIC’s proprietary production methods.
Any rights to manufacture biofertilisers under a SONIC DIY training arrangement are determined by the relevant written agreement.
Commercial manufacturing, licensing or resale arrangements require separate written authorisation from SONIC where applicable.
10. Website Information
Information published on this website is provided for general educational and informational purposes.
While SONIC aims to provide accurate and useful information, agricultural results depend on numerous factors outside our control.
Website information is not a substitute for professional advice tailored to individual farming circumstances.
Any specific product descriptions, representations or commitments forming part of an agreed sale remain subject to applicable law.
11. Liability
To the extent permitted by law, SONIC is not responsible for losses arising solely from circumstances outside its reasonable control, including improper product storage, misuse or failure to follow supplied instructions.
Nothing in these Terms & Conditions excludes, restricts or modifies any liability, consumer guarantee or other right that cannot lawfully be excluded.
12. Privacy
SONIC handles personal information in accordance with its separate Privacy Policy, available on this website.
13. Changes to These Terms
SONIC may update these Terms & Conditions from time to time.
The terms applicable to an accepted order will not be changed retrospectively without agreement, except where required by law.
14. Governing Law
These Terms & Conditions are governed by the applicable laws of Australia and New South Wales, subject to any mandatory legal requirements.
15. Contact Details
SONIC Natural Farming Pty Ltd
ABN: 41 655 759 863
Postal address: PO Box 32, Dorrigo, NSW 2453, Australia
Email: info@sonicnaturalfarming.com.au
Phone: 0423 139 578
Website: www.sonicnaturalfarming.com.au